Fair Usage Policy
Our Fair Usage Policy (FUP) ensures all users enjoy reliable, high-speed connectivity on unlimited data plans.
What is a Fair Usage Policy?
A Fair Usage Policy (FUP) is a standard industry practice applied to unlimited data plans. It defines a daily high-speed data allowance — once this allowance is consumed, you can continue using data at a reduced speed for the remainder of the day. The high-speed allowance automatically resets at the start of each new day.
How does it work?
Queremos que estejas sempre ligado com a máxima qualidade possível. Por isso, a gestão de dados foi desenhada de forma simples e transparente para a tua viagem:
- Données de vitesse maximale chaque jour : Each unlimited plan includes a daily high-speed data allowance (e.g. 1 GB/Day, 2 GB/Day). During this allowance, you enjoy full-speed connectivity.
- Connexion ininterrompue garantie : Once you've used your daily high-speed data, the connection speed is reduced (e.g. to 384 Kbps). You can still browse, use messaging apps, and check email — but streaming and large downloads will be slower.
- Réinitialisation automatique quotidienne gratuite : Your high-speed data allowance resets automatically every day at midnight (local time). There's no action needed on your part.
Example
En pratique: If your plan includes 2 GB/Day with a FUP speed of 384 Kbps: you get 2 GB of high-speed data each day. After using 2 GB, you can continue browsing at 384 Kbps until midnight, when the counter resets and you get another 2 GB of high-speed data.
Why does FUP exist?
FUP is a standard practice by mobile operators worldwide. It ensures that the network remains fast and reliable for all users by preventing excessive usage from affecting the quality of service for others. It allows operators to offer truly unlimited plans at affordable prices while maintaining a great experience for everyone.
Do all plans have FUP?
No. Only certain unlimited data plans are subject to a Fair Usage Policy. Plans without FUP offer unrestricted high-speed data for their entire validity period. You can check whether a plan has FUP in the plan details before purchasing.
Si vous avez des questions sur notre politique de données illimitées ou sur le fonctionnement de la connexion, notre équipe d'assistance est toujours disponible pour vous aider.